Will I be charged during the 14-day trial?+
No. The trial activates with just your email — we ask for a payment method only when you choose to convert. If you don't convert, the account simply reverts to public lookup access and nothing is charged.
Can I switch plans later?+
Yes — upgrade any time from the billing page and the change takes effect immediately, with the unused portion of your current period prorated against the new tier. Downgrades take effect at the end of the current billing period.
Do you offer annual discounts?+
Yes. Choosing annual billing saves approximately 17% compared to paying month-to-month — roughly two months free. The saving is applied upfront as a reduced per-month equivalent shown on the annual toggle.
What happens if I exceed my daily API limit?+
Requests over the limit return HTTP 429 with a Retry-After header. We email you when you cross 80% of your daily quota so you can throttle gracefully or upgrade before you hit the ceiling.
Do failed exports count against my monthly quota?+
No. Only successfully delivered exports count. If an export fails on our side the quota is automatically refunded and we send you a notification.
What payment methods do you accept?+
PayPal at launch, covering credit cards, debit cards, and PayPal balance in 200+ countries. Enterprise customers can request ACH, SEPA, or annual invoice — get in touch.
Are prices inclusive of VAT or sales tax?+
Prices shown are GBP net of tax. Applicable VAT, GST, or sales tax is added at checkout based on your billing address. Tax-exempt organisations can supply a certificate during signup.
Can I get a refund?+
Yes — within 14 days of any first-time charge, no questions asked. After that, monthly plans cancel at period end; annual plans are refunded pro-rata for unused months.